Privacy Policy
Vibrant Finishes Painting Services
Effective date: 3 August 2026 | Last updated: 3 August 2026
Our commitment:
We respect your privacy and aim to handle personal information fairly, transparently and securely. This policy explains what we collect, why we collect it, how we use and disclose it, and the choices and rights available to you.
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1. About this policy
This Privacy Policy applies to Vibrant Finishes Painting Services (Vibrant Finishes, we, us or our) and our painting, decorating, coating, maintenance, quoting, marketing and related business activities in New South Wales and elsewhere in Australia.
It covers personal information collected through our website, online quote and contact forms, Google Ads lead form assets, Facebook and Instagram lead forms, social media messages, telephone calls, SMS, email, in-person site visits, referrals, online directories, marketplaces, review platforms, competitions, promotions, subcontractor and supplier dealings, recruitment enquiries and any other channel through which you interact with us.
We seek to manage personal information consistently with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and other applicable Australian laws. Some small businesses may be exempt from parts of the Privacy Act; regardless, we use this policy as our standard for responsible information handling.
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2. Meaning of personal information
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true and whether or not it is recorded in a material form. Sensitive information is a special category of personal information, such as health information, racial or ethnic origin, religious beliefs, political opinions, sexual orientation, criminal record or biometric information.
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3. Information we may collect
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3.1 Customer and lead information
name, telephone number, email address, suburb, street address and preferred contact method;
property type, project address, ownership or authority to request work, access details and availability;
project details, areas to be painted, preferred colours or products, photographs, videos, plans, measurements, condition reports, budgets, timeframes and quotation requirements;
information entered into lead forms, including responses to qualifying questions and marketing consent selections;
messages, call notes, voicemail, correspondence, feedback, reviews, complaints and records of our dealings with you;
quote, contract, variation, invoice, payment and transaction information; and
information about another person that you provide, such as a property owner, tenant, strata manager, builder, architect or authorised contact.
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3.2 Website, advertising and technical information
IP address, device and browser type, operating system, approximate location, referral source and pages viewed;
dates, times and duration of visits, clicks, form interactions and advertising campaign identifiers;
cookie, pixel, tag and similar technology data;
whether an advertisement, email or SMS was opened, clicked or resulted in an enquiry; and
information used to measure advertising performance, prevent fraud and improve our website and campaigns.
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3.3 Business, supplier and subcontractor information
business contact details, ABN, licence, insurance, qualification and trade information;
banking and payment details, quotations, purchase orders, invoices and work records;
site induction, safety, incident, compliance and performance information; and
references and information reasonably required to assess capability, suitability and compliance.
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3.4 Recruitment information
If you apply for work, employment, an apprenticeship or subcontracting opportunities, we may collect your resume, work history, references, qualifications, licences, right-to-work information and other information relevant to assessing your application. We do not ask you to provide unnecessary sensitive information.
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3.5 Sensitive information
We generally do not need sensitive information. We may collect limited health, accessibility or safety information where it is reasonably necessary to safely attend a property or perform work, and where you consent or the law otherwise permits. Please avoid including sensitive information in a general lead form unless it is necessary.
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4. How we collect information
We usually collect information directly from you when you submit a form, call or message us, request a quotation, book a site visit, enter into a contract, make a payment, leave a review, respond to a survey or communicate with our team.
We may also collect information from:
Google services, including Google Ads lead form assets, Google Business Profile and website analytics or advertising tools;
Meta services, including Facebook and Instagram Instant Forms, pages, advertising tools, Messenger and direct messages;
other advertising networks, online directories, lead-generation services, trade marketplaces, review websites and social platforms through which you choose to enquire;
builders, strata managers, property managers, real estate agents, designers, architects, insurers, suppliers, subcontractors and referral partners;
publicly available sources, where lawful and reasonably necessary; and
our website technologies, such as cookies, tags, pixels, analytics and server logs.
Where a platform collects your information before sending it to us, that platform's privacy policy also applies to its collection and handling. We receive the fields you submit and may also receive campaign, form and consent metadata supplied by the platform.
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5. Lead forms and quotation enquiries
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5.1 Forms covered
This section applies to all enquiry and lead forms, including forms hosted on our website; embedded booking or quotation tools; Google Ads lead forms; Facebook and Instagram Instant Forms; click-to-message advertisements; landing pages; third-party directory or marketplace forms; QR-code forms; referral forms; and forms completed by our staff during a call or site visit.
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5.2 What happens after you submit a lead
When you submit a lead, you request or authorise contact about the project described in the form. We may contact you by telephone, SMS, email, social media message or another method you selected to:
confirm your enquiry and clarify the work required;
assess whether we service your location and project type;
arrange a site inspection, prepare or revise a quote, and follow up on that quote;
answer questions, schedule work and provide customer service; and
keep records of the lead, our response and the outcome.
Submitting a lead does not require you to accept a quotation. If a form contains a separate marketing opt-in, promotional contact will be handled according to that choice. Service-related contact needed to respond to your enquiry is not treated as an optional newsletter subscription.
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5.3 Lead validation and duplicates
We may check whether contact details appear valid, combine duplicate enquiries, identify spam or fraudulent submissions, attribute a lead to an advertising campaign and record whether we have previously contacted or quoted for you. We do not knowingly sell personal lead information.
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6. Why we collect, use and disclose information
We may use and disclose personal information for purposes including:
responding to enquiries and providing estimates, quotations, site inspections and painting services;
communicating about appointments, access, selections, progress, variations, completion, defects, warranties and aftercare;
administering contracts, accounts, invoices, payments, debt recovery, insurance and legal claims;
planning, scheduling, resourcing, quality assurance, safety and business administration;
managing suppliers, subcontractors, staff, applicants and referral relationships;
seeking feedback and managing reviews, complaints and disputes;
improving services, website usability, lead forms, advertising and customer experience;
measuring campaign performance and understanding which marketing produces enquiries;
sending marketing where permitted and managing consent and opt-out records;
detecting fraud, misuse, cybersecurity threats or unlawful activity;
complying with legal, licensing, tax, accounting, workplace, safety and regulatory requirements; and
other purposes notified at collection, reasonably expected and related to the original purpose, or authorised by consent or law.
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7. If you do not provide information
You may deal with us anonymously or using a pseudonym where practical and lawful. However, if you do not provide information needed to identify the property, understand the project, contact you or meet legal and safety requirements, we may be unable to quote, attend the site, enter into a contract or provide the requested service.
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8. Direct marketing and communications
Where permitted by law, we may use contact details to send information about painting services, seasonal offers, reminders, maintenance, related services or promotions that may interest you. We may rely on your express consent, inferred consent arising from our relationship or another lawful basis.
Electronic marketing will identify the sender and include a functional unsubscribe method. You may opt out at any time by using an unsubscribe link, replying STOP to an SMS where available, telling the caller, or contacting us through vibrantfinishes.com. We will action requests within the period required by law and may retain a suppression record so we do not contact you again for marketing.
Opting out of marketing will not prevent necessary communications about an active enquiry, quotation, booking, contract, invoice, warranty issue or legal obligation. We do not use sensitive information for direct marketing unless permitted by law.
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9. Cookies, analytics and online advertising
Our website and advertising may use cookies, pixels, conversion tags, local storage and similar technologies. These may be set by us or by service providers such as website hosts, analytics providers and advertising platforms. They help us operate the website, remember preferences, measure traffic and conversions, attribute enquiries, limit repeated advertising, detect misuse and show more relevant advertising.
Depending on our configuration, advertising providers may use identifiers and activity data to measure or personalise advertising across websites and apps. You can manage cookies through your browser and use the privacy or advertising settings offered by the relevant platform. Blocking cookies may affect some website functions and may not prevent all advertising.
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10. When we disclose information
We may disclose personal information where reasonably necessary to:
employees, authorised representatives, subcontractors and trades involved in quoting or carrying out work;
suppliers and manufacturers assisting with products, colours, specifications, warranties or technical support;
builders, strata managers, property managers, owners, tenants or project stakeholders where relevant to the job;
accountants, bookkeepers, insurers, banks, payment providers, debt recovery providers, lawyers and professional advisers;
website, hosting, email, telephone, CRM, scheduling, accounting, document storage, analytics, advertising and IT service providers;
lead-generation, marketplace, directory and social media platforms used to receive or manage your enquiry;
government agencies, regulators, courts, law enforcement or other parties where required or authorised by law; and
a purchaser, adviser or successor in connection with a proposed or completed sale, restructure or transfer of the business, subject to appropriate safeguards.
Service providers may only use information for the services they provide to us or as otherwise permitted under their own terms and applicable law. We do not sell or rent customer personal information as a standalone product.
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11. Overseas access and disclosure
Some technology, cloud, advertising, analytics, communications or support providers may store or process information outside Australia. Their locations can change and may include the United States and other countries in which they or their subcontractors operate. Where the Privacy Act applies, we will take reasonable steps required by law before disclosing personal information to an overseas recipient. Overseas recipients may be subject to different privacy laws and, in some circumstances, foreign authorities may lawfully access information.
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12. Security
We take reasonable technical and organisational measures appropriate to the size and nature of our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, passwords and multi-factor authentication where available, device and software updates, reputable service providers, backups, staff or contractor confidentiality expectations and secure disposal practices.
No internet transmission or storage system is completely secure. If you believe information you provided to us has been compromised, contact us promptly through vibrantfinishes.com.
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13. Data breaches
We will assess suspected data breaches and take reasonable containment and remediation steps. Where the Notifiable Data Breaches scheme or another law applies, we will notify affected individuals and the Office of the Australian Information Commissioner when legally required. Even where notification is not mandatory, we may notify people when doing so is appropriate to reduce risk.
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14. Retention and deletion
We retain personal information only for as long as reasonably needed for the purposes described in this policy, to maintain business and warranty records, resolve disputes, prevent fraud, manage opt-outs and meet legal, tax, accounting, insurance, licensing and safety obligations.
Retention periods vary. Unsuccessful or inactive leads may be retained for a reasonable follow-up and recordkeeping period; project, contract, invoice and warranty records may be kept longer where needed. When information is no longer required and no law requires retention, we take reasonable steps to delete, destroy or de-identify it. Backup copies may remain for a limited period until overwritten through normal backup cycles.
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15. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Submit your request using the contact form or contact details published at vibrantfinishes.com and clearly state that it is a privacy request.
We may ask for reasonable proof of identity before responding. We will respond within a reasonable period and generally will not charge for making a request. If a lawful exception prevents access or correction, we will explain the reason where required and tell you about available complaint options.
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16. Privacy choices
You may:
ask us to update your contact details or communication preferences;
withdraw consent where processing is based on consent, noting that withdrawal does not affect earlier lawful handling;
opt out of direct marketing while continuing to receive service communications;
manage cookies and advertising preferences through your browser and platform settings;
request access, correction or, where appropriate, deletion; and
make a privacy enquiry or complaint.
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17. Photographs, testimonials and project publicity
We may take photographs or videos to document site condition, work progress, completion, safety, quality, defects or warranty matters. We will not intentionally publish material that clearly identifies you or reveals private information about an occupied property for advertising without appropriate permission. Where we seek to use a testimonial, identifiable image, address or other personal information for promotional purposes, we will request consent or otherwise ensure the use is permitted by law. You may withdraw future promotional permission by contacting us, although we may not be able to remove material already lawfully printed, archived or shared by others.
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18. Links and third-party platforms
Our website, advertisements and messages may link to external websites, payment services, social networks, mapping tools or review platforms. We are not responsible for the privacy practices of third parties. Review their privacy policies before providing information. A third party may collect information independently even where its service is embedded in our website.
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19. Children
Our services are not directed to children. We do not knowingly seek personal information from anyone under 18 through our lead forms. A parent, guardian, property owner or other authorised adult should submit project enquiries. If we learn that information has been submitted by a child without appropriate involvement, we will take reasonable steps to delete it where it is not required.
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20. Complaints
If you believe we have mishandled your personal information, please contact us through the contact details published at vibrantfinishes.com and include:
your name and preferred contact details;
a clear description of the issue and relevant dates; and
the outcome you are seeking.
We will acknowledge and investigate the complaint within a reasonable period, may request further information, and will communicate the outcome. Please give us a reasonable opportunity to resolve the matter. If you are not satisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au. Complaints about spam may be made to the Australian Communications and Media Authority at acma.gov.au.
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21. Changes to this policy
We may update this policy to reflect changes to our services, lead forms, technology, service providers or legal obligations. The current version will be published at vibrantfinishes.com with its effective or last-updated date. Material changes may also be notified through our website or another appropriate channel.
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22. Contact us
Vibrant Finishes Painting Services
Website: vibrantfinishes.com
Privacy enquiries, access requests, corrections, complaints and marketing opt-outs: use the contact form or the current telephone/email details published on our website.
Service area: New South Wales, Australia